Privacy Policy

Amino Apex respects customer privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information may be collected through the Amino Apex website, how it may be used, and how customers may contact us regarding privacy-related questions.

Information We Collect

Amino Apex may collect information that customers provide directly through the website, including name, email address, billing information, shipping information, order details, contact form submissions, product inquiries, COA requests, product names, and lot numbers when provided.

The website may also collect technical information such as IP address, browser type, device information, website activity, cookies, and security-related logs.

How We Use Information

Information collected through the website may be used to process orders, provide customer support, respond to inquiries, provide COA or product documentation support, manage shipping, prevent fraud or misuse, maintain website security, improve website functionality, and comply with applicable legal or operational requirements.

Research Use Only Context

Amino Apex products are sold strictly for laboratory research use only. Information submitted through the website should relate to order support, COA requests, product documentation, or general customer service. Customers should not submit medical, health, diagnostic, treatment, or personal health information through the website or contact forms.

Payment Information

Payment transactions may be processed by third-party payment service providers. Amino Apex does not intentionally store full payment card numbers on its website. Payment information may be handled by the selected payment processor according to that provider’s own privacy and security practices.

Shipping Information

Shipping information may be shared with shipping carriers, fulfillment providers, or related service providers as needed to process and deliver orders. Customers are responsible for ensuring that shipping information submitted at checkout is accurate.

COA and Contact Form Requests

When customers submit a COA request, contact form, or support request, Amino Apex may collect the information included in the submission, such as name, email address, product name, lot number, order number, and message content. This information is used to respond to the request and provide customer support.

Cookies and Website Tracking

The Amino Apex website may use cookies or similar technologies to support website functionality, cart behavior, checkout, account access, security, analytics, and user experience. Customers may be able to disable cookies through their browser settings, but some website features may not function properly without cookies.

How We Share Information

Amino Apex may share information with service providers that help operate the website and business, including website hosting providers, payment processors, shipping carriers, email service providers, security tools, analytics tools, and other operational vendors.

Amino Apex may also disclose information when required to comply with legal obligations, enforce website policies, protect business operations, prevent fraud or misuse, or respond to lawful requests.

Sale of Personal Information

Amino Apex does not sell personal information. If this practice changes in the future, this Privacy Policy will be updated to reflect those changes.

Data Retention

Amino Apex may retain customer information for as long as needed to process orders, provide support, maintain business records, comply with legal or tax obligations, prevent fraud, resolve disputes, and operate the website.

Data Security

Amino Apex uses reasonable administrative, technical, and operational measures to help protect information submitted through the website. However, no website, server, or electronic transmission method can be guaranteed to be completely secure.

Customer Rights

Customers may contact Amino Apex to request access, correction, or deletion of certain personal information, subject to applicable legal, tax, security, fraud-prevention, and business recordkeeping requirements.

California Privacy Notice

California residents may have additional rights regarding access to personal information, deletion of personal information, correction of personal information, and information about how personal information is collected, used, or shared. California residents may contact Amino Apex through the Contact page to submit a privacy-related request.

Children’s Privacy

The Amino Apex website is not intended for children. Amino Apex does not knowingly collect personal information from children.

Third-Party Links

The website may contain links to third-party websites or services. Amino Apex is not responsible for the privacy practices, policies, or content of third-party websites.

Changes to This Privacy Policy

Amino Apex may update this Privacy Policy at any time. Updates will be posted on this page, and continued use of the website after updates are posted means the revised policy applies.

Contact

For privacy-related questions or requests, contact Amino Apex through the Contact page.